The Small Print

The Small Print

Please note that when you make a booking either online or over the phone it means you have asked us to reserve a place on 1 or more set course dates. We have agreed to hold this for you for a fair and reasonable amount of time to allow you to process a payment either by bank transfer or by cheque. (Payment details supplied with your pro forma invoice.)

We require your full payment to reach us within 4 working days of the date shown on your pro forma invoice to secure your place on your preferred course date(s).

Q: Why do EcoSkies require full payment in advance?

A: This is a common question. The simplest explanation is to liken it to booking a place on a flight: there are only a limited number of places available. Once we allocate that spot, we cannot take another booking for that place. So in same way as an airline requires payment to confirm you will be on a particular flight, we too need to know well in advance to ensure that we know exactly how many places are available left to fill and to avoid overbooking. Our courses frequently book up a month or more in advance.

Q: What should I do before I make payment?

A: You need to check the invoice for the course title(s), location and date(s) to make sure these are what you requested. Any discrepancies, please call the office right away. Errors are rare, but we are human after all!

Q: What happens after I make payment?

A: We suggest that drop a quick email to info@EcoSkies.com to advise your payment has been sent. Please always reference your invoice number (beginning 30xxxx) to help us locate your payment and deal with your enquiry ASAP.

Once your payment is received at our end we will issue you with a VAT invoice and full joining instructions. This will tell you what time your course starts & finishes, what to wear and bring with you as well as advice on local accommodation and directions.

Entry for Assessments & Issue of Certificates

Candidates will only be entered for assessments once we have received full payment for the course, if the deadline for entry is missed due to late payment we take no responsibility for later assessment entrance.

We do not issue any certificates ourselves that are externally certified. We submit your results to the certifying body for certification and have no influence over how quickly certificates are issued. Some certificates are taking longer to arrive than normal due the massive increase in demand. Once certificates are released to us we send them directly to the address of the person or company that booked & paid for the course.

If you lose your certificate, replacement certificates can usually be arranged, but please be aware the administration charges will need to be paid. These vary depending on the certifying body but are typically £25 – £50 + VAT.
Terms & Conditions of Booking

Effective for all transactions from 12th Nov. 2012 onwards. (A current copy of terms and conditions is issued with your invoice.)

Consumer Protection (Distance Selling) Regulations 2000 do not apply as this is a business to business transaction. (i.e. You are not a consumer, you are purchasing a service for the benefit and use of a business). However, EcoSkies takes a common sense approach and has applied similar cancellation terms and a “cooling off” period once a booking has been made.

CANCELLATION REQUESTS CAN ONLY BE ACKNOWLEDGED AS RECEIVED WHEN MADE IN WRITING TO accounts@EcoSkies.com and to the Chesterfield address below.

“Cooling off period”

From the time your booking is received (e.g. by phone or email) you have 48 hours in which if you need to cancel your booking you will receive a full “no quibble” refund. Outside of this time, your cancellation will be treated as laid out below.

Cancellation Policy

Please remember, there are only a finite number of spaces available on each course; once a place has been booked we cannot offer that space to another candidate. We plan and allocate our trainer resources based on bookings made. Cancellations happen sometimes and it is our duty as a responsible training provider to make you aware that we reserve the right to charge if you cancel a booking.

A booking is considered as each place on a course that has been booked. (Group bookings/day rate bookings are considered to have 10 places.)

All charges based on dates shown on original invoice.

Example shown here is based on booking made at midday on 1st of the month.

– Less than 48 hours since booking = £0 (if written/email cancellation request received before midday on 3rd of the month)

– 48 hours or more days since booking = 100% charge (i.e. if written/email cancellation request received after midday on 3rd of the month)

– Suitable substitute candidate notified to EcoSkies at any time. = £0

– Up to 48 hours before course start date: Request to move booking onto an alternative date = £0 (if paid in full, deposits will be retained by EcoSkies otherwise. First time requests only, subsequent requests will incur full cancellation fee.)

EcoSkies Ltd. reserves the right to cancel any course or venue. In this case a mutually convenient transfer of date and/or course will be arranged. If you have any questions that have not been addressed, please don’t hesitate to get in touch. We look for to seeing you and/or your candidates on the course.

Control of personal information
Any personal information provided or to be gathered by www.ecoskies.com is controlled by EcoSkies Ltd.

What information do we collect? How do we use it?

Information submitted to and gathered from www.ecoskies.com is used by EcoSkies Ltd only unless supplied through an affiliate/reseller website, in which case your details will be available to that affiliate/reseller also. Information from form submissions is used for its intended purpose.
Will EcoSkies LTD disclose the information it collects to outside parties?

EcoSkies LTD does not sell, trade or rent your personal information to others. We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation.
Your consent

By using our Website, you consent to the collection and use of this information by EcoSkies LTD. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Legal

General
These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with EcoSkies LTD. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions. All transactions with EcoSkies LTD will be governed by these terms and conditions.

All references to the ‘company’, ‘us’ or ‘we’ will refer to EcoSkies LTD. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Website shall include reference to all URL’s owned by EcoSkies LTD.

Prices
All prices are shown in pound sterling (£) and are exclusive of UK VAT at the current rate unless clearly stated otherwise. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.

Product Orders
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (insecure), telephone, and post. . All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.

Product Delivery
Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges shown are for 3 to 4 day delivery of items in stock, to U.K. mainland only. Charges for different delivery services can by obtained by contacting EcoSkies LTD directly. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 10 days. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.

Product Order Cancellation (supply of goods to domestic customers only)
Outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Product Returns and Exchanges
We want you to be entirely satisfied with every purchase made from EcoSkies LTD as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within 14 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, where possible be accompanied by original packaging. Customers should arrange their own return courier. If, however ECOSkies LTD, are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. Within seven days. All goods must be in a new and unused condition. If you are in any doubt, please contact us on telephone number 0845 2301 101.

Products
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Guarantee
All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original invoice to:

EcoSkies LTD
Unit 70, M1 Commerce Park
Duckmanton
Chesterfield
S44 5HS

Please clearly identify the area or part of the product that has failed. All items must be returned in a clean, dry condition.

Distance Selling Regulations (domestic customers purchasing goods only)
You have a right to cancel your order within fourteen working days following the day after the date of delivery for any unused item purchased through the or website under the distance selling regulations for refund. This does not apply to any perishable goods; unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, telephone, or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to EcoSkies LTD, at the above shown address. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.
Providing the goods are received back in an unused condition, and with all accessories, you will receive a refund within thirty days of your notice to cancel.

Force Majeure
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer’s liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods
All items supplied to the customer remain the property of EcoSkies LTD until final payment of all sums owing in respect of those goods and any services involved in their installation, supply or delivery has been received in full by us.

Complaints
Any complaint can be communicated directly to EcoSkies LTD. We will endeavor to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy
This privacy policy covers EcoSkies LTD, its Web sites, and any other method of selling.
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.